Right now, we ship within the U.S., Canada, and Mexico. Shipping options (like express delivery) and estimated arrival times will show up at checkout once you enter your address.

Please note that transit times are estimated, not guaranteed—and warehouse processing still takes 2–3 business days depending on volume.

As soon as your order ships, we’ll send you an email with a tracking link. Just click it to follow your package all the way to your door.

Yes we do! Express options are available for most destinations. You’ll see all available delivery speeds and costs at checkout.

You’ll get an estimated delivery window during checkout. These are based on your shipping method and location. We always aim to deliver on time, but sometimes the carriers have a mind of their own.

If your order was successful, you should’ve received a confirmation email by now. Can’t find it in your inbox or spam folder? Reach out to us at [email protected] and we’ll help you get sorted.

We pack each order with care, but if something didn’t make it into the box, we’ve got your back. Just email us at [email protected] with your order number and we’ll make it right.

DEEJAI is a small, founder-led brand with a commitment to quality and intentionality. If something isn’t right, we’ll fix it.

As a small, single-founder brand, we’re currently unable to accept general returns, but we do honor free replacements for manufacturer defects.

If your item arrives damaged or defective, let us know within 30 days of delivery, and we’ll send you a replacement.
You’ll only need to cover the shipping cost for the new item — the replacement itself is on us.

To qualify for a replacement:

• Contact us within 30 days of receiving your order

• Include your order number, a brief description of the issue, and clear photos of the defect

We’ll respond within 2–3 business days to guide you through the next steps.

We do not provide replacements for:

• General wear and tear

• Accidental damage

• Discomfort due to sizing preferences

If you’re unsure whether your issue qualifies, don’t hesitate to reach out — we’re here to help.

For help with cancellations or replacements, contact us at:
[email protected]
Include your order number in the subject line for faster service.

Absolutely! We do offer custom packaging for batches of at least 2000. You can add your brand’s colors, logo, or even a special message to make your order uniquely yours. For full customization or large-scale requests, email us at [email protected] and we’ll walk you through the options.

Once we qualify the minimum quantity order of 20 units, most B2B orders ship within 3–5 business days via expedited service, though timing may vary depending on the season and destination.

For custom or high-volume orders, lead times may be longer, but we’ll try our best to keep you updated every step of the way.

Got a B2B request, a custom idea, or a big event coming up? Reach out to us at [email protected]. We’re happy to help you bring something special to life.

If anything’s off with your B2B order, let us know within 5 days of receiving it. Just send us your order number and a quick description of any defects to [email protected]. Products must be unused and returned in their original packaging. Once we process your return, you’ll receive a refund within 5 business days (please note: shipping costs are non-refundable). This applies to orders placed directly through our B2B team.